Shipping policy

I. Order Fulfillment and Shipping

1. Shipping Time: For in-stock items, we will arrange shipment within 3-5 business days after your order is paid in full. The delivery time for customized or pre-ordered products will be subject to the schedule indicated on the product details page or order confirmation. In case of delays caused by special circumstances (such as holidays, extreme weather, supply chain disruptions, etc.), we will promptly notify you via email, SMS, or in-site messages.

2. Partner Logistics Companies: We collaborate with several renowned logistics service providers, including but not limited to FedEx, UPS (United Parcel Service), and DHL (Dalsey, Hillblom and Lynn). These partnerships ensure that your packages are delivered safely and promptly. The selection of the most suitable logistics company will be based on factors such as your shipping address, product weight, and dimensions.

3. Transit Time: Transit times vary depending on the destination, logistics provider, and shipping method. Generally, domestic orders are expected to be delivered within 3-7 business days, while international orders typically take 5-15 business days. Please note that these are estimates; actual transit times may be affected by uncontrollable factors, including customs clearance and holidays.

II. Shipping Fee Calculation

1. International Shipping Fees: Shipping fees for international orders are calculated based on the product's weight, volume, destination country, and the selected logistics company. You can enter your shipping address on the checkout page to obtain an accurate shipping fee estimate. Additionally, international orders may incur duties, VAT, and other taxes, which are the responsibility of the recipient. You can refer to your local customs website for specific tax policies.

III. Package Tracking

1. Tracking Information Inquiry: After your order is shipped, we will send you a shipping notification via email or SMS, which includes the tracking number. You can use this number to check the real-time shipping status of your package on the official website of the corresponding logistics company or our order tracking page.

2. Handling Tracking Anomalies: If you encounter any anomalies while tracking your package (such as long periods without updates or suspected loss), please contact our customer service team immediately. We will assist you in communicating with the logistics company and resolve the issue as quickly as possible.

IV. Receiving and Inspection

1. Receiving Requirements: When the package arrives, please inspect the outer packaging for any signs of damage. If you notice obvious damage, deformation, or other irregularities, take photos as evidence before signing for the package and contact our customer service team promptly. Authorizing a third party to sign for the package on your behalf is considered your personal receipt and acceptance of the package's condition.

2. Product Inspection: Please inspect the product within [1] business day after receipt to check for quality issues, discrepancies in quantity, etc. If any problems are found, contact our customer service immediately and provide clear photos or video evidence. We will arrange returns, exchanges, or other solutions based on the specific situation.

V. Return and Exchange Policy

1. Return Shipping Fees: For returns due to personal reasons (provided the product is in its original condition), the customer is responsible for the return shipping fees. Please choose a trackable shipping method and retain the return shipping receipt and tracking number as proof.

2. Return and Exchange Process: To initiate a return or exchange, please submit an application through our customer service channels (such as online chat or customer service email) and follow the instructions provided by our staff. After receiving and inspecting the returned product, we will process your refund or exchange within [7] business days.

VI. Privacy and Security

We place a high priority on the security of your personal information and privacy protection. During the logistics process, we ensure that your personal information is used solely for order processing and delivery purposes and strictly comply with relevant laws, regulations, and privacy policies. Our partner logistics companies also adhere to strict information security standards to prevent the leakage or misuse of your personal information.

VII. Additional Terms

1. We reserve the right to adjust and modify this logistics policy based on actual circumstances. In the event of any changes, we will publish the latest version on our website and notify you through appropriate channels.

2. If you have any questions or suggestions regarding this logistics policy, please feel free to contact our customer service team. We are committed to providing you with the best assistance.

Through this logistics policy, we aim to offer you convenient, efficient, and reliable logistics services, ensuring a pleasant and satisfactory shopping experience. Thank you for your trust and support of Shipify!